At Armodura, we are committed to providing exceptional customer support to ensure a smooth and satisfying shopping experience. This policy outlines the ways we assist our customers and handle inquiries, complaints, and technical issues.

1. Customer Support Availability
   Our support team is available to assist you via email and phone:
   • Email: armodura@outlook.com
   • Phone: +961 76 764 514
   Support requests are typically answered within 24 hours on business days.

2. Types of Support
   We provide assistance for:
   • Order inquiries, tracking, and updates
   • Product questions, specifications, and recommendations
   • Returns, exchanges, and refunds
   • Technical issues with our website or services
   • General feedback and complaints

3. Response Time
   We aim to respond to all inquiries within 24 hours during business days. High-volume periods or holidays may result in slightly longer response times.

4. Resolution Process
   • All inquiries are logged and tracked to ensure proper follow-up.
   • For complaints or issues, our support team will assess the situation and propose a solution in a professional and timely manner.
   • If an issue cannot be resolved immediately, we will provide regular updates until it is fully addressed.

5. Customer Responsibilities
   To help us serve you efficiently, please provide accurate and complete information when contacting support, including order numbers, product details, and a clear description of your issue.

6. Feedback and Improvement
   We value customer feedback and use it to improve our products, services, and support processes. You may provide feedback directly to armodura@outlook.com.

By contacting Armodura support, you agree to cooperate with our team and provide necessary information to help resolve your request efficiently.